・You must go to the designated location at the designated time to collect the physical ticket from the tour guide. If necessary, you must show your passport and alien registration card to prove your identity. If you do not have a confirmation letter or a document that can confirm your identity, you will not be able to collect the ticket.
・ Generally, the itinerary will not be affected by rainy days. If you cannot depart due to natural disasters, you can change the departure date for free or get a full refund. The final decision will be made by the ticket company.
・The itinerary will be adjusted according to local conditions. If there is a temporary security inspection or closure of the attraction, the company does not have to bear any responsibility or refund.
・It is recommended that guests arrive at the meeting point 10 to 15 minutes in advance. If the guest fails to arrive on time due to personal reasons and fails to enter, the company will not refund.
・This travel agency is only responsible for booking tickets. If the customer is not satisfied with the venue facilities and services after arriving, the travel agency will not be responsible.
・All our tours do not include personal travel insurance. Outdoor activities are risky and dangerous. Guests need to assess whether they are suitable for participation based on their own health or ability. Our company does not assume any responsibility for any physical damage or casualties caused by accidents or unpredictable factors due to force majeure.
・After confirming the reservation, if you need to cancel or change it for personal reasons, the relevant regulations are as follows:
・Cancellation 3 days before the ticket is used (inclusive): 100% refund.
・Cancellation 1~2 days before the ticket is used (inclusive): 50% refund.
・Cancellation on the day of ticket use, no refund is provided.
・If you need to cancel or change the reservation, please contact customer service during business hours.
・Cancellation or change requests made after 18:00 on weekdays or on weekends/holidays will be processed in order on the next business day.