・ A ticket to Lotte World is required for admission.
・ This coupon is valid for one Moon ship/UFO ship.
・ If the weather is bad on the day of the experience, the activity may be canceled.
・ If unable to board due to bad weather, you can apply for a refund or change the date of travel.
・ Children under 12 years old and people with visual impairments need to be accompanied by a guardian.
・ You must wear a life jacket before boarding. Pregnant women who are unable to wear life jackets and those
who are drunk are not allowed to board.
・ If you are unable to arrive at the designated time due to personal reasons on the day of the reservation, no
refund will be given.
・ Depending on the number of visitors on the day, there may be a waiting time.
・ For safe travel, please abide by the rules of use.
・ This travel agency is only responsible for booking tickets. If the customer is not satisfied with the venue facilities and
services after arrival, the travel agency will not be responsible.
・ Cancellation and Modification Policy After Booking (Personal Reasons)
・ Cancellation made 3 days or more before ticket usage: 100% refund.
・ Cancellation made 2 days before ticket usage: 70% refund.
・ Cancellation made 1 days before ticket usage: 50% refund.
· Cancelling a reservation on the day of use: No refund! (Reservation changes also follow the cancellation policy)
· The date of use can only be changed 3 days before the date of use. After that, it cannot be changed, so it will be considered a cancellation and charged according to the cancellation and refund policy.
· If you need to cancel or change the reservation content, please contact customer service during business hours.
· If you make a cancellation or change request after 18:00 on weekdays or on weekends/holidays, it will be processed in order on the next business day.